Run your call center with the visibility you need.
Our technology. Your competitive advantage.
For call center operators
Spark’s platform is the source of truth you need to run a sustainable, scalable telephonic agency.
GROW SUSTAINABLY
Run your call center with the best line of sight into enrollment quality and LTV.
IMPROVE EFFICIENCY
Compliantly access key lead information.
Our pre-enrollment workflow allows agents to quickly view a lead’s enrollment state, plan history, and more.
ACT WITH VISIbiLITY
Know exactly what you’ve earned and if it’s been paid.
Automations reconcile production and commissions and flag unpaid payments to our finance team for recovery.
ACT WITH VISIbiLITY
Quantify how disruptions and churn impact your book.
Spark’s reporting helps you understand how agent performance and macro trends affect your business health.
Carrier contracts in 2025
+51,000
“Every upline will tell you they want to help you grow. But with Spark, we more than doubled our call center size in less than two months. The people, the technology, the support you get, that’s what makes Spark great.”
DUSTY EDWARDS, ASSURITY BENEFITS
FAQs for Call Center Operators
What is the Spark platform?
The Spark platform is a comprehensive set of technology and services built to accelerate growth, improve efficiency, and provide visibility for top Medicare agents and agencies.
For agents, we are their CRM, quoting and enrollment, marketing center, contracting and commissions systems all in one place. This means no double entry, and leads to a more efficient work experience. Spark saved agents over 1 million cumulative hours in 2025.
For agencies, we are a single platform to manage agent production, contracting, and commissions, giving principals the data and support to best lead their teams.
For agents, we are their CRM, quoting and enrollment, marketing center, contracting and commissions systems all in one place. This means no double entry, and leads to a more efficient work experience. Spark saved agents over 1 million cumulative hours in 2025.
For agencies, we are a single platform to manage agent production, contracting, and commissions, giving principals the data and support to best lead their teams.
What makes the Spark platform different?
Our platform is fully built in-house by Spark’s engineering team, and is made specifically for the needs of a Medicare agent and agency owner. It’s the result of feedback from thousands of brokers who use the platform daily. Our platform helps agents and agencies:
• Consolidate all workflows into a single place: no more double or triple entry
• Manage every carrier: submit applications and contracting requests, receive detailed, policy-level reporting, and get faster production and commission data directly from carriers
• Get on-demand help: Spark’s world-class client service, contracting, and compliance teams support agents’ most critical business needs
• Consolidate all workflows into a single place: no more double or triple entry
• Manage every carrier: submit applications and contracting requests, receive detailed, policy-level reporting, and get faster production and commission data directly from carriers
• Get on-demand help: Spark’s world-class client service, contracting, and compliance teams support agents’ most critical business needs
How does Spark work with agencies?
Our ideal partner is an ambitious, innovative, and service-first agency who believes that doing right by their agents and clients is fundamentally good business.
For downline agents, we provide a comprehensive technology platform that powers each layer of their business, from quote and enrollment to customer service.
For principals, we work closely together to accelerate recruitment, and we partner with their staff to streamline back-office operations, handling contracting, commissions, reporting, and more, so they can focus on growth and the agent experience.
For downline agents, we provide a comprehensive technology platform that powers each layer of their business, from quote and enrollment to customer service.
For principals, we work closely together to accelerate recruitment, and we partner with their staff to streamline back-office operations, handling contracting, commissions, reporting, and more, so they can focus on growth and the agent experience.
How does Spark help me recruit agents?
We hear again and again how the market is saturated, and agents are tired of hearing the same pitch. We offer agents a completely new way to run their business through our platform and services.
Best of all, Spark doesn’t recruit agents directly, but we make our platform and services your differentiation, and our sales and marketing teams are behind you as you grow your team.
Best of all, Spark doesn’t recruit agents directly, but we make our platform and services your differentiation, and our sales and marketing teams are behind you as you grow your team.
How does Spark help me manage my downline agents?
You’ll be able to track production, contracting status, and platform activity for your entire downline agent team in one place in the Spark platform. Agency principals are first and foremost leaders and coaches of their team. We provide the data to help top principals be the best leaders they can be.
